Terms of Service
Effective 12 October 2026
These terms are an agreement between Ask Smart Pty Ltd (ABN 23 642 731 208, "we", "us") and the business that signs up to the Kwee AI Staff service (the "Service"), referred to as "you". By creating an account or using the Service, you agree to these terms and to our Privacy Policy.
1. The Service
The Service answers calls, text messages, website chats and enquiry forms for your business, records enquiries, books site visits, and drafts replies, quotes and invoices from your price list. It includes the owner app, the web console, and the pages and links your customers use. Features may change as we improve the Service.
You must be an Australian business and the person signing up must be at least 18 and authorised to act for the business.
2. Your account
Keep your login details secure and make sure the people you give access to follow these terms. You are responsible for what happens under your account. Tell us promptly at hello@asksmart.com.au if you think someone has accessed it without permission.
3. AI output is your responsibility to check
The Service uses AI. AI can misunderstand a message or draft something incorrect. Prices are calculated from the price list you provide, so keep it up to date. Before you rely on or send a quote, booking, invoice or reply, check it. Where you set a channel to send automatically, you accept that replies will go out without your review, within the software limits described in the Privacy Policy.
The tree-removal checker and similar tools give general information based on published rules. They are not legal advice and do not replace a council permit decision. We do not guarantee any number of enquiries, jobs or revenue.
4. Your obligations to your customers
You remain responsible for your dealings with your customers. In particular you agree to:
- comply with the laws that apply to your business, including the Australian Consumer Law, the Privacy Act 1988 where it applies to you, the Spam Act 2003, and laws about recording phone calls;
- only message people who have contacted you or are your customers, and not use the Service for advertising or bulk messaging;
- keep the licences, registrations and insurance your trade requires;
- make sure the information you give us, including your price list and business details, is accurate and not misleading.
The Service tells callers when a call is recorded, identifies the AI as an AI, and honours STOP replies. Do not switch these off or try to get around them.
5. Acceptable use
You must not use the Service to send unlawful, misleading, harassing or offensive content; to impersonate another person or business; to collect information you are not entitled to; or to interfere with, overload, copy or reverse engineer the Service.
6. Phone numbers
Phone numbers are supplied through our telecommunications provider and require identity and address verification under Australian rules. You must give accurate details for that process. The number is held in our provider account for use with your business. If you leave, we will reasonably help you move the number to another provider where the carrier allows it; carrier charges may apply.
7. Fees and usage
Your plan, its monthly price and the usage allowance it includes are shown when you sign up and in the app. The Service measures usage, including AI processing, text messages (counted by message segment), call minutes and phone number rental, and shows it in the app as it accrues. We notify you at 80% and 100% of your allowance. We do not cut off the Service when you go over; usage above the allowance is charged at the rates shown for your plan at the end of the month.
Fees are payable monthly in advance for the plan and in arrears for extra usage. If an invoice remains unpaid 14 days after we remind you, we may suspend the Service until it is paid. We will give you at least 30 days' notice before changing prices.
8. Your data
You own the information you and your customers put into the Service ("your data"). You give us permission to store and process your data only to provide, secure and support the Service, as described in the Privacy Policy. We do not sell your data or use it to train AI models. You can ask us for an export of your data at any time. After your account ends, we delete your data within 90 days, unless the law requires us to keep it.
9. Availability and third-party services
We aim to keep the Service running at all times but cannot promise it will be uninterrupted. It depends on providers such as phone carriers, hosting and AI providers, and outages on their side can affect it. Where possible we give notice of planned maintenance.
10. Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. To the extent the law allows:
- our liability for a failure to meet a consumer guarantee is limited to supplying the Service again or paying the cost of having it supplied again;
- our total liability to you in connection with the Service is limited to the fees you paid us in the 3 months before the event giving rise to the claim;
- we are not liable for indirect or consequential loss, including lost jobs, lost profit or lost customers.
You agree to compensate us for claims by your customers or by regulators that arise from your breach of section 4 or 5.
11. Ending the Service
You can cancel at any time in writing; the cancellation takes effect at the end of the current billing month. We may suspend or end your access if you seriously breach these terms, or with 30 days' notice for any other reason, in which case we refund any fees paid in advance for the period after it ends.
12. Changes to these terms
We may update these terms. We will give you at least 30 days' notice of changes that are not in your favour. If you keep using the Service after a change takes effect, the new terms apply.
13. General
These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have jurisdiction. If part of these terms is unenforceable, the rest still applies. The English version of these terms governs; the Chinese version is provided for convenience.
Contact
Ask Smart Pty Ltd, South Yarra VIC 3141, Australia. Email: hello@asksmart.com.au
服务条款
2026 年 10 月 12 日起生效。中英文版本如有不一致，以英文版为准。
本条款是 Ask Smart Pty Ltd（ABN 23 642 731 208，下称「我们」）与开通「小葵 AI 员工」服务（下称「本服务」）的商家（下称「你」）之间的协议。开通账号或使用本服务，即表示你同意本条款和我们的隐私政策。
1. 本服务
本服务替你的店接电话、回短信、回网站聊天和询价表单，记录询价，约量房，并按你的价目表起草回复、报价和发票。包括老板 App、网页后台，以及你的客户使用的页面和链接。我们会持续改进，功能可能有变化。
你必须是澳洲的商家，开通的人须年满 18 岁并有权代表该商家。
2. 你的账号
请保管好登录信息，并确保你给了权限的人也遵守本条款。账号下发生的事由你负责。如果怀疑有人未经允许登录了你的账号，请尽快发邮件到 hello@asksmart.com.au 告诉我们。
3. AI 出的东西要你自己把关
本服务使用 AI。AI 可能理解错消息，也可能写错。价格按你提供的价目表计算，请保持价目表准确。报价、预约、发票和回复，在采用或发出之前请先核对。如果你把某个渠道设成自动回复，就表示你接受回复不经你审核直接发出（在隐私政策所述的程序限制范围内）。
「这棵树能不能砍」查询等工具按公开规定提供一般信息，不是法律意见，也不代替议会的许可审批。我们不保证询价数量、接单数量或收入。
4. 你对客户的义务
和客户之间的事仍由你负责。你同意：
- 遵守适用于你生意的法律，包括《澳大利亚消费者法》、适用于你时的《1988 年隐私法》、《2003 年垃圾信息法》（Spam Act）以及通话录音相关法律；
- 只给联系过你的人或你的客户发消息，不用本服务发广告或群发；
- 持有你的行业要求的执照、登记和保险；
- 保证你给我们的信息（包括价目表和店铺资料）准确、不误导。
本服务会告诉来电者通话录音、说明 AI 是 AI，并处理客户回复的 STOP 退订。请不要关掉或设法绕过这些功能。
5. 使用规范
你不得用本服务发送违法、误导、骚扰或冒犯性的内容，不得冒充他人或其他商家，不得收集你无权获取的信息，也不得干扰、超负荷使用、复制或反向工程本服务。
6. 电话号码
电话号码由我们的电信服务商提供，按澳洲规定需要核实身份和地址，你须如实提供资料。号码放在我们的服务商账户下，供你的店使用。如果你不再使用本服务，在运营商允许的情况下，我们会合理协助你把号码转到别的运营商，运营商可能收费。
7. 费用和用量
你的套餐、月费和包含的用量额度，在开通时和 App 里都有显示。本服务会计量用量，包括 AI 处理、短信（按分段条数计）、通话分钟和号码月租，并在 App 里实时显示。额度用到 80% 和 100% 时我们会提醒你。用超了不会停服务；超出额度的部分在月底按你套餐所列的价格收费。
套餐月费每月预付，超出的用量月底后付。发票在我们提醒后 14 天仍未付的，我们可以暂停服务直到付清。调价会至少提前 30 天通知你。
8. 你的数据
你和你的客户放进本服务的信息（「你的数据」）归你所有。你允许我们存储和处理你的数据，但只用于提供、保障和支持本服务，具体见隐私政策。我们不出售你的数据，也不拿它训练 AI 模型。你随时可以要求导出你的数据。账号结束后，我们在 90 天内删除你的数据，法律要求保留的除外。
9. 服务可用性和第三方服务
我们尽力让本服务一直可用，但不能保证从不中断。本服务依赖电信运营商、服务器和 AI 服务商等，它们出故障时可能影响本服务。计划内的维护，我们尽量提前通知。
10. 责任
本条款不排除《澳大利亚消费者法》赋予你、且依法不能排除的权利。在法律允许的范围内：
- 我们未满足消费者保证时的责任，限于重新提供本服务，或支付重新提供本服务的费用；
- 我们与本服务相关的全部责任，以引起索赔的事件发生前 3 个月内你付给我们的费用为限；
- 我们不对间接或后果性损失负责，包括丢单、利润损失或客户流失。
因你违反第 4 条或第 5 条，导致你的客户或监管机构向我们索赔的，由你赔偿我们。
11. 停止服务
你可以随时书面取消，取消在当前计费月结束时生效。你严重违反本条款时，我们可以暂停或终止你的使用；出于其他原因终止的，我们会提前 30 天通知，并退还终止日之后已预付的费用。
12. 条款修改
我们可能更新本条款。对你不利的修改，会至少提前 30 天通知你。修改生效后你继续使用本服务的，适用新条款。
13. 其他
本条款适用澳大利亚维多利亚州法律，由维州法院管辖。本条款某部分无法执行的，其余部分仍然有效。本条款以英文版为准，中文版仅供参考。
联系我们
Ask Smart Pty Ltd，South Yarra VIC 3141，澳大利亚。邮箱 hello@asksmart.com.au